Refund policy

Returns

We want you to be satisfied with your purchase. Returns may be requested within 14 days of delivery for items that are unused, unopened, and in their original packaging.

For health, hygiene, and safety reasons, we cannot accept returns of opened, used, damaged, or altered products.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at:

📧 sales@elorahealthessentials.com
📞 954-780-6298

Please include your order number and photos of the item and packaging so we can assist you promptly.

Exchanges

We only replace items if they are damaged, defective, or incorrect upon delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 sales@elorahealthessentials.com
📞 954-780-6298